Policies and Procedures

It's our intention to provide our guests with a professional and therapeutic massage.  The following policies and procedures serve as a guide for first-time and regular massage guests of Soul Ascension Bodywork. 

At Soul Ascension Bodywork, we understand that unanticipated events occur in everyone's life.  Unforeseen events such as; car problems, traffic considerations, business meetings, and project deadlines, are just a few reasons why one might consider cancelling a massage appointment. 

PRIOR TO YOUR ARRIVAL:  Once your session is pre-paid and booked, a medical intake form is automatically sent to the email address you've provided.  The purpose of the medical intake form is to collect essential information from new clients.  This form includes sections on personal details, medical history, lifestyle factors, and the reason for the visit.  Once the intake form has been sent, YOU HAVE UP TO 24 BUSINESS HOURS TO HAVE THE MEDICAL INTAKE FORM FILLED OUT AND COMPLETED.  If the intake form is not completed within that timeframe, your scheduled appointment will be canceled and rescheduled for a later time.  

ARRIVAL TO YOUR MASSAGE: All sessions have a specific scheduled time slot. An early arrival allows for a relaxed and unhurried experience.  If a late arrival is inevitable, your service will be shortened by the amount of minutes you are late in order to keep on schedule.  The original treatment time will be charged.  

APPOINTMENT INFORMATION: A credit/debit card is required to reserve all appointments.  Prepayment is required in order to book an appointment.  No shows and appointments cancelled within a 4 hour time frame of the scheduled appointment time will be charged in full for all services booked.  All prepayments are non-refundable! ALL Cancellations must be made a minimum of 48 business hours prior to your scheduled appointment and can be rescheduled 1 time within 14 calendar days from the original appointment date. No refunds for cancelled appointments.

LATE ARRIVAL POLICY: We understand that situations may occur.  Please call us at 980-222-4787 if you're running late. There is a 15 min grace period after start time of scheduled appointment. Any time exceeding 15 mins the appointment will be canceled. Exceeding the 15 min grace period without notification will be marked as a no show.  In order to remain on schedule for all of our clients, we may shorten your service time if you are late to your appointment.  The regular service price will apply. 

INFORMED CONSENT: Prior to each massage session, the treatment plan will be discussed with you.  At your first visit with us you will receive a copy of the massage therapy policies and will be asked to sign the consent stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures.  Clients who we have not seen for at least a year will be asked to fill out this form. 

SCOPE OF PRACTICE: 

• Massage therapists are licensed professionals and held to the highest standards of the American Massage Therapy Association.
• Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client. 
• Massage Therapists don't diagnose or prescribe for medical conditions nor are they allowed to provide treatment for a specific condition without a doctor's supervision.  The massage therapist is required to refer you for diagnosis and to follow recommendations of your physician. 

RESPECT FOR CLEINT NEEDS AND BOUNDARIES: 

• Massage Therapists are happy to adjust pressure, temperature, musical volume, work on an area longer or move on if you request it. 
• The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time and is free to leave; the therapy door is never locked. 
• The client is modestly draped. The only area being massaged will be undraped.  The clients will be informed of the area to be massaged. 

PROFESSIONAL BOUNDARIES: 

• Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities under the guidelines of the massage therapy policies and procedures. The client will not be rescheduled if this occurs. 
• The breast and genital area will not be massaged under any circumstances. Also, low back, hip and gluteal area will be massaged only with permission and can be worked through the draping if requested. 
• Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate. 
• Services are not offered to children under the age of 16. Children between the ages 16-18 must have parental consent, parent must be present during the session, and parent must sign parental consent form for treatment before services are rendered.  

CONFIDENTIALTY AND CONVERSATION: 

• The discussion between the massage therapist and client is confidential. The client may or may not choose to talk during the massage. 
• We are happy to listen to your conversation and share our professional expertise. We prefer to not discuss topics of a political, private, or sexual nature. 

EXISTING OR NEW MEDICAL CONDITIONS:

• It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist etc.., that the massage may be continued. 
• The client must also keep the massage therapist informed of any changes in health conditions. 

GIFT CERTIFICATE: 

•  Validity Period
• The Gift Certificate is valid for use within 6 months from the date of issue